How much will the course cost?
Prices may vary by county, please check your state and county for an exact price.

How long will the course take me to complete?
Completion times vary depending on reading level and other factors. All home-study programs are regulated and require a minimum amount of curriculum. In order to complete CitationStation you will need to read 10 short sections of course material and complete the practice tests at the end of each section. In addition, you will need to complete a brief final exam of 25 questions, which are just a review of the questions you will answer throughout the program. A 50 question final is required in L.A. County only.

Are there time restraints on your program?
No. Our online course is done completely at your own pace. At CitationStation we do not put time restraints on our program. These types of restraints would require you spend a specified amount of time on a particular section before allowing you to move to the next section. What this means is that if it takes you longer to read the material and answer the quiz questions, then you may take as much time as you need. If you tend to read at a faster pace, then your abilities will not be limited. However, we do recommend taking your time and absorbing all the course material in order to avoid regression and spending unwanted hours attending traffic school. Remember, we do allow you to review all course material while you are taking the quizzes and final exam.

What payment options are available?
We accept all major credit cards as well as cashier’s check and money orders.

Do I have to wait for my payment by check to clear before I start?
No. You may start the course and then send your payment. However, you will not have access to the final exam until we have received your payment.

I paid a traffic school fee to the court. Why do I have to pay CitationStation too?
Courts charge an administrative fee to allow you to attend traffic school. This is separate from your traffic school tuition. We do not receive any compensation from the courts and they receive no compensation from us.

Will I need an Email address to enroll?
No. An email address is not required. However, without a valid email address you will not receive automatic notices verifying that we have confirmed your completion of the course. This will make no difference to the court, or to your experience of the course. But if you take the course without providing a valid email address, and you do not receive a Certificate of Completion in the mail within five days of finishing the test and your payment having cleared (if you pay by check, remember this takes up to 5 extra days) call us at 1-800-278-3718.

What if I do not have access to the Internet?
That would pose somewhat of a problem - specifically because you would not be reading this FAQ unless someone printed it for you. We have had many students take the course at work (with permission), at a friend's computer, or even at a local library. Any Internet access will do.

Is any classroom attendance required?
No. Your classroom is in the comfort of your own home.

How soon should I sign up for CitationStation.com?
CitationStation is obviously more convenient than a walk-in course that requires a strict classroom schedule. However, you should sign up as soon as possible so that you may complete the course in plenty of time to allow for your Certificate of Completion to be sent to you or your Court and recorded by your due date.

How do I continue a course already in progress?
Each time you complete section, your online course progress will be automatically saved. When you want to re-enter a program already in progress, simply go to our home page at www.citationstation.com and click on the Returning Students link and enter your driver’s license number and case number entered during registration and you are set to begin. If you have trouble logging in, please use the lost information link below the login information.

Do I have to complete the entire course all at one time?
No. We leave this decision to you. Our course is completely at your convenience, which is why we allow you to start or stop when you please. It is entirely up to you.

What delivery options are available for my completion certificate?
We offer a wide assortment of shipping options built to suit the needs of each student. From Same Day Processing to Overnight Express Delivery, we’ve got you covered.

Is there an additional charge for the certificate?
No, the certificate is included in your course fee. No hidden certificate fees at the end of our course.

What if I need to change my mailing address or other information?
Most information may be changed by the student using the "Edit Profile" at the top of your student Status Page. Students may change due dates, billing address, driver's license number etc. If the County or Jurisdiction needs to be changed, please contact our office.

What is ID Verification and where/why is it required?
In certain counties ID Verification is required by the court to ensure that the student taking traffic school is indeed the student who received a citation. This is a relatively straight forward process. All that is required is for you to print the final exam, take it to a notary, or alternatively, our office, and have your identity verified. If you choose a notary, they will verify that you are the person taking the test and will notarize the notary area of the printed test. You will then complete the test and either fax or mail the answer sheet and notary page to our office. All ID Verification final examinations are "open book". You may bring whatever materials you wish to take your final exam. Note: Any county requiring ID Verification will be clearly indicated during the registration process.

What is the TDD # used for?
The TDD# is for the hearing impaired. Please use the 1-800-278-3718 number if you are not hearing impaired and need to talk to Customer Service.